Dispatcher, Customer Service​/HelpDesk

Application Instructions

Thank you for expressing interest in joining our team. We appreciate your enthusiasm and look forward to reviewing your application. To ensure a smooth application process, please follow these instructions:

Application Submission:

• Complete the online application form, providing accurate and detailed information.

Resume, Cover Letter and Additional Documents:

• Attach your updated resume that highlights your relevant experience, skills, and achievements.
• Include a cover letter expressing your interest in the position and explaining how your qualifications align with the role.
• If applicable, upload any additional documents requested in the job posting, such as a portfolio, certifications, or references.

Contact Information:

• Double-check that your contact information is accurate to ensure we can reach you promptly.

We appreciate your interest in working with Thermal Concepts, LLC. If you have any questions or encounter issues during the application process, please contact our HR department at HR or .

Position Description

About Us

Thermal Concepts, provides high-quality HVAC services to commercial clients across the region.

- and we're seekinga highly organized and customer-focused Dispatcher to support our HVAC Service Department. In this role, you will be responsible for coordinating service requests, scheduling technicians, and ensuring efficient communication between customers, field personnel, and internal teams.

What you'll get

• Competitive pay based on experience and certifications
• Excellent Medical, Dental, and Vision insurance
• Paid vacation and paid Federal holidays
• 401(k) with company match
• Strong career growth opportunities within the Thermal Concepts family of companies
• And more.

Position Requirements

What You'll Do

• Receive and prioritize incoming service requests from customers via phone, email, and other communication channels.
• Schedule and dispatch HVAC service technicians based on availability, skillset, location, and job priority.
• Communicate job details, customer information, and special instructions to technicians in the field.
• Monitor technician schedules throughout the day and make adjustments as needed to accommodate urgent requests and changing priorities.
• Maintain accurate records of service calls, technician status, customer communications, and job progress.
• Coordinate with service managers, sales teams, and parts departments to ensure efficient job completion and customer satisfaction.
• Provide outstanding customer service by addressing questions, resolving concerns, and keeping customers informed throughout the service process.
• Assist with follow-up communications, appointment confirmations, and schedule updates.
• Support the department by identifying process improvements that increase efficiency and service quality.
• Ensure dispatching activities are completed accurately and in accordance with company procedures and service standards.

What We're Looking For

• High school diploma or equivalent required.
• Previous experience in dispatching, scheduling, customer service, administrative support, or a related role preferred.
• Experience in HVAC, construction, mechanical contracting, or service industries is a strong plus.
• Familiarity with HVAC systems, terminology, and service operations preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and scheduling or dispatch software.
• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm, professional, and customer-focused in a fast-paced environment.
• Ability to work collaboratively with technicians, customers, management, and other departments.
• Dependable, proactive, and able to work independently when needed.

Equal Opportunity Employer

Thermal Concepts, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.