IT Support Manager - External Operations & Systems

The Role

We need an IT Support Manager who thinks like an operator and works like a technologist. You'll own support for all external‑facing club systems — most importantly Northstar (our ERP across 38 clubs), Enter fusion POS, and the integrations that connect them. You'll be the face of IT for our General Managers and operations teams, and the bridge between club realities and our enterprise data architecture.

This role is remote friendly.

$90,000 – $120,000 base salary + bonus + full benefits + travel reimbursement + club access privileges. This is a high‑visibility, high‑impact role in a growing company.

• Own IT support for 38+ Northstar club instances — the ERP that runs our entire operation.
• Support Enter fusion POS systems: hardware, software, integrations, and configuration.
• Be the technical connector between club operations and our enterprise tools (Salesforce, Azure Data Lake, Hot Schedules, Craftable, Maintain
  
  X, Docu Sign).
• Manage club technology onboarding as we continue to grow our portfolio.
• Build relationships with GMs and club leadership — proactively solving problems before they impact members.
• Travel to club properties (~25%) to provide hands‑on support, training, and system rollouts.

• 5+ years in IT support with multi‑site or hospitality environment experience.
• ERP or POS platform support experience — Northstar knowledge is a major differentiator.
• Comfortable with integration concepts: FTP/SFTP transfers, SaaS ecosystems, and API environments.
• A natural relationship builder who communicates well with non‑technical people.
• Willing and able to travel ~25% across our club portfolio.