Client Services Representative (BLANK AST 2

Job Summary

Under general supervision, the Client Service Representative (CSR) provides essential administrative and client‑facing support within the Veterinary Medical Teaching Hospital (VMTH). Serving as the primary point of contact for clients, referring veterinarians, clinicians, and students, the CSR delivers compassionate, professional, and efficient service in a fast‑paced, 24‑hour hospital environment. Responsibilities include scheduling appointments, managing admissions and discharges, maintaining accurate medical records, processing charges and payments, and responding to a high‑volume, multi‑line phone system.

The role floats between the Small Animal Clinic (SAC) and Large Animal Clinic (LAC) as operational needs require and may involve evenings, weekends, or holidays. The CSR plays a critical role in supporting the hospital’s teaching mission while ensuring a positive client experience and facilitating high‑quality patient care.

06/11/2026 by 11:59 pm

• No license requirement.
• No educational requirement.
• Reception experience in a veterinary or medical office setting.
• Experience using multi‑line phone systems in a high‑volume environment.
• Demonstrated experience with invoicing, estimates, deposits, and payment processing with a high level of accuracy.
• Ability to multitask, prioritize, and remain organized in a fast‑paced environment.
• Proven ability to work collaboratively within a team setting.
• Strong interpersonal communication and customer service skills to interact professionally and effectively with individuals of diverse ages, backgrounds, and perspectives.
• Ability to communicate clearly in person, by phone, and via email to gather information, resolve concerns, make referrals, and provide assistance in a courteous and positive manner.

• Knowledge of animal anatomy and medical terminology sufficient to provide general information and make appropriate referrals for both small and large animal services.
• Knowledge of VMTH policies, procedures, standards, disease processes, and scientific terminology related to admissions, records, and billing.
• Familiarity with veterinary hospital admissions, medical records, cashiering, and confidentiality requirements.
• Demonstrated conflict resolution and de‑escalation skills.

• 60% – Customer Service, Scheduling, Admissions, Phones and Medical Records
• 30% – Discharge, Billing, and Cashiering
• 10% – Training and Mentorship

The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides medical care for patients on a 24‑hour basis. The Client Services team is a critical piece of the hospital, providing an excellent level of customer service for our clients and referring veterinarians. We help facilitate the scheduling needs for each client and support our teaching programs throughout the School of Veterinary Medicine, which train professional veterinary students, graduate clinical students (interns and residents), and graduate academic students.

Our work enables the medical team to provide the best possible care for each patient.

• Vacation – earn (3) three weeks per year.
• 14 paid holidays annually.
• Sick leave – eligible to earn up to 8 hours per month (no maximum).
• Competitive pay.
• Shift differentials.
• Continuing education allowance ($650 annual). 40 hours paid CE annually (pro‑rated based on appointment %).
• Wellness and on‑site employee assistance program.
• High‑quality, low‑cost medical plans to fit your family’s needs.
• UC pays for dental and vision insurance premiums for you and your family.
• Extensive leave benefits including pregnancy and parental leave, family & medical leave.
• Paid holidays annually as stipulated in UC Davis Health Policies or Collective Bargaining Agreement.
• Paid time off/vacation/sick time as stipulated in UC Davis Health Policies or Collective Bargaining Agreement.
• Continuing education allowance and education reimbursement program as stipulated in UC Davis Health Policies or Collective Bargaining Agreement.
• Access to free professional development courses and learning opportunities for personal and professional growth.
• Work Life and wellness…