Brand Ambassador

JOB SUMMARY

Delivers on University Credit Union’s CHAMPION Values to engage in behaviors that create member and team member loyalty. Plays a pivotal role in supporting the university community by providing self‑service banking assistance, promoting credit union products and services, and representing the credit union at on‑campus events and sponsor ships. Demonstrates excellent member service and comprehensive understanding of credit union products, fostering strong relationships with both current and potential members.

UC Davis - Davis, CA 95616

• Help establish, communicate, and achieve the credit union’s goals and standards.
• Assist students, faculty, and staff with navigating and utilizing self‑service banking options, including online banking, mobile apps, and ATMs.
• Educate users on the convenience and benefits of self‑service banking to promote financial independence and empower them to manage their finances effectively.
• Collaborate with university departments and student organizations to support on‑campus events and workshops sponsored by the credit union.
• Provide personalized consultation to current and potential credit union members, addressing their financial needs, goals, and concerns.
• Present credit union products and services that align with individual financial situations, demonstrating the value of banking with the university credit union.

• Demonstrate a comprehensive understanding of credit union products, services, and financial solutions.
• Stay up‑to‑date with changes and updates to credit union offerings to provide accurate information to members and potential members.
• Understand all contractual obligations and support our university partners.
• Identify marketing opportunities with university partners and SEGs.

Assumes responsibility for establishing and maintaining effective communication and coordination with credit union personnel and management. Attends and supports Growth Department meetings and activities; supports and assists growth personnel; provides back‑up support as necessary; keeps management informed of area activities and any significant concerns; refers member‑owners to internal financial experts when necessary.

• Completes special projects as assigned (some activities may take place in the evenings or weekends).
• Stays current with financial and public relations trends.
• Ensures that work area is clean, secure, and well maintained.
• Displays professionalism, judgment, ethics, integrity, maturity, and the ability to maintain strict confidentiality.
• Knows our products and how they compare to the competition.

Education / Certification: Business development training preferred in a credit union or banking environment where a consultative sales approach is used; complete UCU certification requirements.

Required Knowledge: Basic knowledge of credit union operations and understanding of business and media processes.

Experience Required: Minimum one year of related experience.

Skills / Abilities:

• Excellent oral and written communication skills.
• Well organized.
• Attentive to detail.
• Strong project management abilities.
• Able to use related computer applications.
• Independent thinker and self‑starter.

UCU is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

If based remotely, may be required to travel up to 20% of the time to the UCU HQ in Los Angeles. Must be able to travel and move within buildings to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing or descending stairs in an emergency situation. Must be able to operate routine office equipment including a computer, telephone, copier, and calculator.

If working…