Restoration Project Leader

Be the first call after disaster—and the reason everything gets back on track.

We’re looking for a Restoration Project Leader who can own the project from start to finish. You’ll be the main point of contact for homeowners during some of the most stressful moments of their lives. At the same time, you’ll represent the insurance company's interests by documenting damage, communicating clearly, and pushing the job forward through every department.

• Be the first point of contact with the homeowner after a disaster (fire, flood, etc.)
• Communicate and coordinate with insurance adjusters and company partners
• Complete site documentation (e.g., photos, R24, Docusketch) and submit files to internal departments
• Send scope information and job details to the Estimating Department
• Ensure smooth hand-offs to mitigation, contents, and reconstruction teams
• Keep homeowners informed throughout the entire process
• Follow up with departments to keep jobs on track and ensure timelines are met
• Participate in a rotating on-call schedule to respond to after-hours emergencies
• Ensure customer satisfaction and professional file closure

• A natural communicator who’s calm under pressure
• Detail-oriented and organized—you never miss a step
• Comfortable in homes with damage, including after hours when on call
• Able to manage multiple files, tasks, and conversations at once
• A driver of action—able to follow up, push teams, and meet timelines

• Valid driver’s license
• Project management experience (Restoration, insurance, or construction a strong asset)
• Experience with documentation and reporting tools (R24, Docusketch, CRMs, etc.)
• Comfortable using mobile apps, cloud-based systems, and email daily
• Willingness to participate in an on-call rotation

• Competitive salary + on-call compensation and bonus opportunities
• Company vehicle provided during business hours and while on call
• Health benefits after probation
• Paid training & certifications
• A chance to make a real difference in people’s lives

If you're ready to lead with confidence, communicate with empathy, and be the driving force behind every successful job, apply now to become our next Restoration Project Leader.