Senior Account Manager

Senior Account Manager

Dayton, New Jersey, United States;
Oakville, Ontario, Canada

At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what's next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience with out limits—in your work, your growth, and your impact.

Summary

A Senior Account Manager is responsible for maintaining and growing profitable revenue for assigned Jack Morton clients as it relates to their Experiential Marketing portfolios. A Senior Account Manager supports Jack Morton Account Directors on the strategic aspect of the client relationship and manages tactical aspects of project deliverables. The Senior Account Manager takes all appropriate and necessary actions to ensure clients regard Jack Morton in high esteem and have significant confidence in the support provided.

Ability and desire to coach Account Managers & Account Coordinators in areas of expertise

Essential duties and responsibilities include the following. Other duties and responsibilities may be assigned. The duties and responsibilities as outlined in this Job Description may be changed from time to time by Jack Morton, as it deems necessary, without further notice to the Employee.

Implementation

• Support and provide leadership regarding the management of your assigned clients Experiential Marketing portfolio
• Serve as the lead Account Manager and primary point of contact with Jack Morton clients contact on project deliverables as it relates to Account Management
• Engage Global Estimating when required and support estimating efforts where appropriate
• Prepare high-level written correspondence and proposals to clients & client leadership
• Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
• Possess mastery level operational knowledge of Jack Morton systems, tools & processes as it relates to project workflow, engage and manage effectively
• Drive collaboration with Jack Morton Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
• Collaborate with Jack Morton Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
• Observe deadlines, prioritize workload and operate under limited time constraints
• Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
• Act as liaison between clients, agencies, appropriate 3rd parties and all Jack Morton departments
• Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
• Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations
• Utilize Jack Morton to document and communicate project details, activities, and actions

Account Management

• Able to manage multiple large clients (each +$500K annual revenue)
• Ability to manage projects simultaneously from start to finish (from creative development, to proposal approvals, to implementation, to reconciliation)
• Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
• Recognize and support development of new business opportunities with existing clients
• Build and maintain relationships with the clients that we support
• Elevate new prospect opportunities to sales leadership
• Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how…