Patron Services Assistant - Patron Services

• Location 215 East 3rd Street, Dayton, OH, 45402, United States
• Base Pay $17.25 / Hour
• Employee Type .8 Non-Exempt
• Required Degree High school
• Manage Others No

The Dayton Metro Library is hiring a part-time (32 hours per week)
Patron Services Assistant for the Main Library in downtown Dayton. The successful candidate will excel at resolving patrons’ account issues with a pleasant demeanor, locating items for patrons, and providing basic assistance using our computers. We are looking for individuals who enjoy providing front-line customer service and who love to help people. Join our team today!

• Provides courteous, welcoming and prompt circulation services to all patrons. Charges, discharges and reserves library materials. Enters circulation data into computer. Assists patrons at self-check stations.
• Computes and collects fines, registers and issues library cards, registers voters and Golden Buckeye participants. Answers phone and responds to patron inquiries.
• Assists patrons in finding and selecting library materials and in the use of the public computers, personal electronic devices and library virtual materials.
• Processes book drop returns, operates Materials Handling system, sorts delivery and mail, routes materials, searches for holds and missing items and processes unclaimed requests.
• Completes financial report, counts out cash drawer and coin bill acceptor, and makes a bank deposit as needed.
• Under the direction of the manager(s)/librarian(s), changes the circulation status of items and routes or discards items as appropriate.
• Assists with opening and closing duties.
• Performs miscellaneous clerical duties such as mending materials, ordering and maintaining office supplies, and filling displays as assigned.

• High school diploma or general education degree (GED) and one to three months related experience and/or training, or equivalent combination of education and experience.
• Knowledge of circulation policies and procedures preferred.
• Ability to frequently use computer equipment, cash register and standard office equipment.
• General knowledge of PC equipment required.
• Ability to speak effectively when addressing individuals and apply active listening skills.
• Ability to communicate effectively when dealing with patrons, staff and members of the community.
• Ability to process patron fines and calculate change may be required.
• Ability to deal effectively with confrontational individuals and/or challenging situations.

Monday: 10:00 AM – 7:00 PM;
Tuesday, Wednesday and alternating Friday/Saturdays: 9:30 AM – 6:00 PM (Subject to change)

The Dayton Metro Library is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.