Sales Assistant

Job Title

Sales Assistant

The Sales Assistant is responsible for providing administrative assistance to the Sales Team including order checking, commissions checking, and order entry. They are also the designated back up to answer the general incoming phone calls and assist with simple tasks as determined by management. The Sales Assistant ensures that a consistent and positive company image is maintained when interacting with customers, manufacturer’s representatives, and internal stakeholders.

This position reports to the Sales Operations Manager and is salary, non‑exempt.

• Process simple orders.
• Check commission assignments for orders entered the previous day.
• Serve as back up to the Administrative Assistant
  - Receptionist when they are unable to answer the phone.
• Assist in developing new initiatives and make recommendations for change, based on proactive and reactive business needs with a focus on improving the communication, response times, and the impact to the customer and the employees in the Customer Service environment.
• Provide quick order status and tracking information to customers over the phone.
• Comprehensive order checking.
• Complete reporting requirements as requested by the Sales Manager as related to performance metrics or other measures that foster continuous improvement.
• Perform related work and additional duties as requested/assigned by management.

• Trustworthiness
  - We earn trust through honesty, integrity and reliability.
• Adaptable
  - We are able to maintain effectiveness in a changing environment.
• Approachable
  - We are open minded, friendly, engaging, understanding and empathetic; being comfortable engaging in challenging conversations.
• Curious
  - We improve the organization by seeking information and knowledge to continually grow and learn and reduce moments of uncertainty and ambiguity.

• High school diploma or equivalent.
• 1-3 years of related sales, administrative or customer service experience.
• Excellent verbal communication skills.
• Strong problem‑solving skills.
• Ability to work independently with minimal supervision, but also driven by teamwork.
• Ability to multi‑task with a high degree of accuracy and timeliness.
• Self‑motivated and driven.

• Prolonged periods of standing.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 35 pounds at times.

Full time

Joyce/Dayton Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of age, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.