Member Services Dayton, OH

Member Services Specialist

We are looking for a detail-oriented Member Services specialist to join a team in a contract-to-permanent role. This position supports day-to-day member operations by handling enrollment-related administrative work, maintaining accurate records, and assisting with service requests from members and external partners. The ideal candidate is organized, responsive, and comfortable balancing data entry, document handling, and customer communication in a fast-paced office environment.

• Enter and update member information in the company portal with a high level of accuracy and confirm successful submissions.
• Process enrollment-related transactions and maintain eligibility records to support timely member service operations.
• Communicate with vendors and other external contacts when follow-up is needed to resolve account or service matters.
• Prepare, review, and distribute reports that help track membership activity and operational status.
• Scan, organize, and index documents so records remain accessible and properly maintained.
• Sort and distribute incoming mail to support efficient office workflow and service response times.
• Respond to inbound inquiries and email correspondence courteously while providing helpful customer support.
• Perform general administrative and order-entry tasks that contribute to smooth daily department operations.