Mail Services & Courier Specialist

POSITION PROFILE:

Accountable for daily operations of a solo-person site. Responsible for performing the contracted office services including, but not limited to:
Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Operates office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
• May be responsible for Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, and delivering and processing mail.
• Handles formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence Programs.
• Understands how to operate required equipment and software efficiently to achieve service level agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required.
• May interact with contracted vendors, facility management, and occupants.
• May be responsible for office supply inventory and reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Collects and provides data to assigned leadership and customers. May include completing monthly reports for customers with support from assigned leadership.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical).
• Previous 1+ year customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

• Tactical thought processing.
• Ability to present to a small group.
• Moderate problem-solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.
• Work assignments are diversified. Interprets, comprehends, and applies complex material, data, and instructions; prepares, provides, and conveys diversified information.
• Some physical effort required. Work may be sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts).
• Moderate dexterity required, including regular application of basic skills such as using a calculator, keyboard, hand tools, and eye-hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.