Generalist - Human Resources

Reports To: Director of Operations and Administration

Salary Schedule / Grade: Refer to DSS Salary Schedule

F.L.S.A Status: Non-Exempt

The HR Generalist - Front Office Operations & Administrative Support position serves as the primary face, voice, and administrative logistical hub of the Human Resources department for Dayton Public Schools. Operating within a strategic tiered department model, this role ensures the efficient daily operation of the central HR lobby, routes communications, manages office supply pipelines, and handles department meeting logistics. This role requires a combination of welcoming customer service under high-volume scenarios and structured administrative tracking

The Office of Human Resources operates in an exceptionally fast-paced, high-volume environment where this position serves as the literal "face and voice" of HR to employees, applicants, administrators, and external agencies. The successful candidate must possess an ironclad commitment to maintaining the highest standards of confidentiality, customer service excellence, and procedural consistency. Success requires a professional who can pivot instantly from focused administrative tracking to delivering calm, welcoming customer service to visitors under high-volume or high-stress scenarios.

• Central Reception Management: Oversee front desk operations, ensuring a professional, structured, and welcoming environment for all visitors, staff, and community stakeholders.
• Communications Routing: Direct and manage incoming central telephonic lines and digital inquiries, providing accurate baseline information independently or routing complex requests appropriately across the partner network.
• Customer Intake & Liaison: Greet visitors, assess their immediate operational needs, and act as a professional liaison for general customer complaints, resolving basic office friction points independently.
• Mail & Logistics Coordination: Direct the sorting and distribution of incoming physical mail, courier deliveries, and department correspondences; prepare and track outgoing critical mailings.

• Supply Chain & Inventory Management: Monitor and manage office supply inventories, initiate procurement requisitions, and track expenditures for departmental equipment and administrative materials.
• Facilities & Space Logistics: Coordinate routine facilities maintenance requests, space logic setups, and office equipment maintenance to ensure a safe, efficient, and professional workplace.
• Meeting & Event Coordination: Manage the central HR department calendar, schedule complex cross-functional meetings, record/distribute accurate minutes, and coordinate logistical frameworks for departmental events.

• Official Personnel File Management: Works closely with the Reception and Records Management Generalist to govern, index, and maintain the district's physical and digital centralized employee personnel files with strict adherence to state records retention schedules and data confidentiality policies.
• Archival Digitization: Coordinate the continuous migration of physical historical text into secure cloud-based digital document vaults, ensuring perfect image clarity, searchable formatting, and standardized electronic folder taxonomy.
• Audit & Compliance Checks: Perform routine compliance spot-checks on active personnel profiles to verify the presence of mandatory structural records (contracts, board resolutions, oaths of office, and safety acknowledgments), flagging deficiencies for corrective action.

• Supply Chain & Inventory Management: Monitor and manage office supply inventories, initiate procurement requisitions, and track expenditures for departmental equipment and administrative materials.
• Facilities & Space Logistics: Coordinate routine facilities maintenance requests, space logic setups, and office equipment maintenance to ensure a safe, efficient, and professional workplace.
• Meeting & Event Coordination: Manage the central HR department calendar, schedule complex cross-functional meetings, record/distribute accurate minutes, and coordinate logistical frameworks for departmental events.

• Customer Service Focus: Provides exceptional customer service by responding to inquiries promptly, professionally, and respectfully, maintaining an unyielding commitment to serving stakeholders with dignity.
• High-Clarity Communication: Shares information accurately and in a timely manner while maintaining appropriate confidentiality, actively listening to determine stakeholder needs.
• Pivoting & Adaptability: Demonstrates an advanced capability to seamlessly transition from focused data input to addressing immediate in-person front-counter customer needs without losing focus.