Receptionist, Administrative​/Clerical

About this position

Who Is Anew?

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

Why Work at Anew?

Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role.

Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly "First Friday" all-staff events, and much more!

Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding.

Who Is Anew?

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

Why Work at Anew?

Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role.

Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly "First Friday" all-staff events, and much more!

Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding.

Potential Benefits:

Weekly Pay Paid time off Company-paid holidays

Insurance Benefits Eligibility on Start Date Flexible Scheduling and choice of schedule

Free CEU's

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SUMMARY:

The Receptionist is responsible for coordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff.

The Receptionistwillbe responsible foransweringtelephones, scheduling client services, performing insurance verification,confirmingandreschedulingclient appointments, greetingandassistingclient during check-in,andobtainingclient documentation.

Duties and
Responsibilities

Welcomesandgreetsall clients as they arriveandnotifiesproviders of client arrival.

Checks client infor appointment and scans all client-completed paperwork/updatesto the electronic health record.

Verifies client insurance and collecting co-pay during time of arrival and when scheduling via phone.

Schedules new clients for intake appointments;provides explanation toclientof what to bring,what to expect at first appointment, and collects payment/insurance information.

Orients client to the space and providing company information such aspatient rights information, privacy information,and other required notifications.

Answers all incoming calls in an efficient, pleasant,and professionalmannerand answer inquiries related to appointments, services, and general information.

Confirms client's appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.

Schedules client's return appointment and checks client out at end of visitand send client satisfaction survey after visit.

Works with clients to address concerns promptly and professionally.

Also, work with client and billing to resolve any client insurance issues that impacts client's ability to receive treatment.

Assistsingatheringclient information toassistbillingdepartmentin the event ofa coding denial.

Maintains professionalrelationshipwith clients and vendorsas the face of Anew Behavioral Health for the client's care experiences.

Maintains medical records and correspondence filesby recording cancellations, rescheduling, and appointments.

Manages correspondence delivered to worksite.

Attends all required company education seminars/trainings andparticipatesin team/company meetings.

Other duties as assigned.

Supervision Given:

The Receptionist does not supervise

Supervision Received:

The Receptionist reports tothe

Operations Manager/Assigned Supervisor.

QUALIFICATIONS:

The Receptionist must have excellentinterpersonalskills (verbal and written), organizational skills,proficiency in MSOfficeand…