Legal News Customer Success Consultant; JD

This role is hybrid (2 days/week) to our Dayton, Ohio office. Only local candidates will be considered.

Are you excited to help legal professionals get more value from the information and tools they rely on every day?

Do you enjoy building trusted relationships and working closely with customers to solve complex challenges?

Lexis Nexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles ().

As a Law
360 Solutions Consultant, you will work directly with large-market customers to help them understand, adopt, and gain maximum value from Law
360 solutions. This role combines consultative engagement, education, and partnership with sales teams to support customer success, retention, and growth. You will act as a trusted advisor, aligning solutions to customer needs and business outcomes.

• Provide consultative services to large market Law
  360 customers to maximize understanding and use of Law
  360 products, content, and tools
• Build strong relationships with legal, compliance, and tax professionals to understand challenges and provide guidance, education, and consultation
• Prepare and deliver customer presentations that clearly communicate value, differentiation, and use cases
• Collaborate with sales partners to drive preference, support strategic account plans, and identify growth opportunities
• Identify and share leads and opportunities with sales partners and product specialists
• Serve as a subject-matter resource through deep product, content, and practice area knowledge
• Conduct competitive research, analyze findings, and share insights with product, segment, and marketing teams
• Present at legal associations and professional trade shows to promote Lexis Nexis solutions and content

• Have a Juris Doctorate Degree
• Experience delivering consultative presentations, training, or customer education in a professional or business environment
• Strong verbal and written communication skills, with the ability to engage audiences at multiple organizational levels
• Legal research experience or demonstrated expertise working with legal information and analysis tools
• Ability to collaborate effectively across sales, product, and marketing teams
• Strong relationship-building skills with both internal and external stakeholders
• Self-motivated approach with the ability to work independently and manage a territory
• Willingness to travel up to 50% as part of customer and event engagement

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Lexis Nexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.