Kitchen Supervisor- Back Of House

Company Overview

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it is a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location.

Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that is safe & secure but also FUN, where every day is a joyful adventure.

The Kitchen Supervisor assists the Operations Managers and General Manager with real‑time operations that facilitate the maximization of resources—human and automated—to achieve customer satisfaction, productivity, schedule adherence, and economic goals.

Daily responsibilities:

• Assist managers in overseeing the daily operations of all crew at the facility.
• Ensure that pre‑shift stand‑up meetings are completed.
• Document attendance issues following attendance policy.
• Ensure inspections are completed; tag problems, report, and follow up.
• Verify that the park is clean and delegate cleaning duties to team members.
• Approve timekeeping and ensure that management staff approve clock‑in/out punches each shift.
• Complete the daily schedule template the previous day to ensure all positions are covered.
• Assess the team and move crew around as needed.
• Identify training and re‑training needs.
• Field guest complaints.
• Assist Operations Managers in completing guest and team member incident reports as needed, ensuring reports are turned in within 24 hours.
• Ensure injured team members are retrained if that was the cause of injury.
• Call the Safety Manager immediately if a team member requires medical attention.
• Work alongside crew as needed, filling in for breaks as required.
• Perform other duties and responsibilities as requested.
• Schedule crew members for the designated location.

Ongoing responsibilities:

• Support the GM in ensuring team meets or exceeds turnaround times.
• Assist with ride audits if needed; retrain/coach as required.
• Update stand‑up meeting information and notify other Operations Managers of any changes.
• Ensure the facility is well maintained; notify the GM of any needed repairs.
• Assist with weekly inventory counts.
• Maintain food quality and presentation.
• Ensure all kitchen staff stay current on training and certifications.

This position assists Operations Managers and the General Manager in managing all employees of the department and is responsible for leadership, performance management, and retention of crew members within the department.

The physical demands described here are representative of those that must be met by a crew member to successfully perform the essential functions of this job. While performing the duties of this job, the crew member is regularly required to talk or hear, stand, walk, bend, use hands to handle or feel, and reach with hands and arms. The crew member may lift at times up to 50 lbs.

• High School diploma or GED equivalent required.

This is a part‑time position. Hours of work and days are determined by the General Manager. Evenings, weekends, and some holidays are required as job duties demand.

Five Star Parks & Attractions participates in the E‑Verify program.

Five Star Parks & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.