Certification Support Specialist

EAGLE is seeking a Certification Support Specialist to provide administrative support to our Client Services Department. This position is responsible for database entry, template creation, and client administrative support. Standout candidates will be detail‑oriented and possess strong organizational, communication, and customer service skills.

• Organize, manage, and complete data requirements into the EAGLE Management System.
• Maintain thorough knowledge of related regulatory and compliance requirements of ISO (International Organization for Standardization) and other standards.
• Assist operations with the management of the cost of audit processes and ensure accurate audit paperwork for the auditor and client.
• Confirm and ensure understanding of customer requirements; including dates, documentation, and tasks assigned to you in the management system.
• Participate in the training and development of auditors and other EAGLE team members on regulatory and compliance requirements.

• Strong administrative abilities required.
• Familiarity and experience with food (SQF and FSSC 22000) and ISO-type systems is a benefit, but not required.
• Basic understanding of business accounting as it relates to auditor expenses and customer invoices.
• Ability to learn and master documented auditor competency requirements.
• Must be able to clearly and concisely communicate with employees, customers and auditors.
• Experience with Microsoft Office Suite.
• Strong verbal and written communication skills.
• Commitment to providing exceptional customer service.
• Eagerness to learn new regulatory and compliance systems.

• Competitive pay
• Medical, Dental, and Vision Plans
• 401k plan with a company annual contribution
• PTO, Bereavement leave, Volunteer time off, and 10 paid holidays
• Cell Phone Reimbursement

• In office and hybrid work schedules
• Company paid parking
• Training, Development, and Growth Opportunities
• Flexible Business casual/casual work environment
• Staff Appreciation Events

EAGLE is an equal opportunity employer. It is our policy to select, place, train and promote the best-qualified individuals based upon relevant factors such as work quality, attitude and experience, to provide equal employment opportunity for all. EAGLE ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.

This equal employment opportunity applies to all EAGLE activities, including, but not limited to, recruiting, hiring, training, transfers, promotions and benefits.