Account Administrator

Note:

This is a hybrid role requiring 3 days per week on-site in our Westchester, Ohio office. Seeking applicants that reside within a 50-mile radius of the Westchester, Ohio office.

Join a great team! We're seeking a detail-oriented healthcare professional with strong health insurance knowledge to manage accounts and resolve challenges as our next Account Administrator.

• Performs Account Management duties (Benefit Quote Requests, new business quotes/RFPs, account worksheets, Summary Plan Description review, Web Ben system creation and review, auditing , rates and system maintenance, groups reporting, etc.). Understands functions of all areas of the company and builds internal and external networks to navigate problem resolutions. Operates using a multitude of systems and link applications required to successfully perform required job duties.
  
  Initiates changes, tracks, and monitors progress of the changes, audits the outcomes of the changes implemented.
• Interacts with clients, brokers, consultants, internal departments, and vendors to resolve elevated issues related to claims, eligibility, plan design, billing, enrollment, etc. on behalf of customers. Demonstrates diligence in working with internal and external resources to provide effective and efficient closure to open items. Has a clear understanding of internal operations and leverages this knowledge to close‑out open issues.
• Supports corporate initiatives and directives by releasing any applicable and approved communications, related reporting, and tracking customer feedback in the designated database.
• Attends client meetings as directed by team management (i.e., open enrollment, wellness, health fairs, and company‑sponsored events, etc.). Presents information before large groups in a confident manner.
• Maintains awareness of product and process changes, industry trends and any governmental regulatory changes by staying current with updates provided through internal and external sources; actively participating in staff meetings, trainings, and webinars.
• Performs other duties as assigned.

• Associates degree in Business Administration, Communications or a related field, or equivalent combination of education/training (minimum high‑school diploma or GED) and experience.
• 3 years support experience in a financial service, health insurance, customer service or related environment.
• Knowledge of health insurance products and sales and service operations (underwriting, stop loss, benefit plan design, funding).
• Intermediate Microsoft Office skills (Excel, Word and Power Point).

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance.
• Employee Assistance Program.
• Company holidays and up to 16 paid time off days during the first year of employment with options to carry over unused PTO.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

• Equipment provided includes laptop, monitors, keyboard, mouse and headset.
• On‑site fitness center or gym membership reimbursement.
• On‑site cafeteria serving hot breakfast and lunch.
• Discounts at many places in and around town.
• Business casual attire, including jeans.

We maintain a drug‑free workplace and perform pre‑employment substance abuse and nicotine testing.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws.