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AI-Powered CX Manager: Shape Journeys & Impact
Job in
Dayton, Montgomery County, Ohio, 45444, USA
Listed on 2026-08-02
Listing for:
RELX INC
Full Time
position Listed on 2026-08-02
Job specializations:
-
Business
AI Business & Operations, Change Management
Job Description & How to Apply Below
Lexis Nexis Legal & Professional, part of RELX, is hiring a Customer Experience Manager in the United States (Ohio). You will lead CX initiatives to improve journeys, engagement, and measurable business outcomes, collaborating with Product and Technology teams to weave AI capabilities into customer workflows.
You will manage a small CX team, drive end-to-end projects, and leverage AI tools to optimize processes while tracking CX metrics across channels.
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