Customer Service Representative - Dayton, OH

Customer Service Representative – Dayton, OH

Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We’re looking for a passionate and customer-focused Customer Service Representative to join our team in Dayton, OH.

Base pay range: $65,000 - $80,000 per year. Pay will be based on your skills and experience – talk with a recruiter to learn more.

In this role you will act as the main point of contact for customers in the Dayton area, ensuring their needs are met with outstanding service. You will address inquiries, resolve issues, and share essential product and service information, fostering strong relationships and advancing our mission of offering sustainable energy solutions.

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

• Experience in customer service is advantageous, but not mandatory.
• Exceptional communication and interpersonal skills.
• Strong problem‑solving abilities and ability to think quickly in dynamic situations.
• Ability to handle challenging scenarios involving dissatisfied customers with professionalism and empathy.
• Knowledge of the energy sector is a valuable asset.
• Strong multitasking skills and ability to excel in a fast‑paced environment.
• Willingness to work flexible hours, including evenings and weekends.
• High school diploma or equivalent required.
• Residency in or near the Cincinnati, OH area is essential.

• Paid training.
• Rapid advancement opportunities.
• Professional sales training curriculum.
• Weekly pay.