CSR​/Dispatch

We are a family-owned plumbing and HVAC company seeking an experienced Customer Service Representative (CSR) to join our Customer Support/Dispatch team. This role is ideal for someone with a background in call center customer service, customer support, HVAC and plumbing dispatch or service-based industry scheduling.

As a Customer Service Representative, you will act as the first point of contact for customers, supporting HVAC and plumbing service operations, managing incoming calls and coordinating service appointments with technicians and dispatch.

• Handle high-volume inbound calls in a customer service/call center environment, providing professional customer support for plumbing and HVAC customers.
• Schedule, confirm, adjust HVAC and plumbing service appointments, working closely with technicians and dispatch.
• Maintain accurate customer records, service notes, permit details and job documentation in CRM and scheduling systems.
• Demonstrate flexibility and adaptability–priorities can change quickly, this role requires the ability to adjust while staying organized and calm.
• Resolve customer concerns with empathy, professionalism and solution-focused thinking.

• Customer Service Representative (CSR) experience
• HVAC customer service and support
• Plumbing customer service and support
• Dispatch coordination and scheduling
• Call center/ high-volume phone environment
• CRM software, scheduling systems and data entry
• Multitasking in a fast-paced service environment.

• High school Diploma or GED
• 2+ years of experience in Customer Service call centers, Dispatch or Customer Support.
• Prior experience in HVAC, Plumbing, Home Services or Field Service Dispatch preferred.

If you are a customer service representative who's worked in a call center, HVAC office, plumbing dispatch role or customer service position, you already know how demanding this work can be. What makes us different is how we treat our people.

We are a family-owned plumbing and HVAC company, not a corporate call center. That means

• Your experience in customer service, dispatch and scheduling is respected.
• Leadership is accessible, supportive and hands-on.
• We value calm communication, teamwork and doing right by our customers.
• Schedules are consistent, expectations are clear and wins are recognized.

Our Customer Service Representatives play a critical role in keeping out HVAC and plumbing operations running smoothly. When customers call in stressed or uncomfortable you have a steady voice that helps them feel taken care of.

If you enjoy meaningful customer interactions, teamwork and working for a company that values long-term relationships, this is a place where you can build a career, not just work a job.