Customer Service Representative; Onsite

Hours

Monday - Friday, 8:00am - 5:00pm ET

Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team onsite in Dayton, OH. The role involves establishing and maintaining relationships with customers on behalf of the company by ensuring all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions, and communicate customer requirements to other teams in accordance with company policies and procedures.

Work Authorization:
Candidates must be authorized to work in the United States without the need for employer sponsorship.

• Manage all communications - written, verbal, and in person - in a professional, proactive, and efficient manner.
• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
• Successfully establish, manage, and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordinate projects and complex customer deliverables.

• Ability to understand and appropriately use the company pricing system and policies.
• The ability to understand and help the customer articulate their needs.
• Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
• Ability to resolve all customer needs — orders, requests, follow-up activity — across multiple systems and functions courteously, efficiently, quickly, and accurately.
• Ability to autonomously manage multiple-solution customers and related demands with ease.
• Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.
• High school education required.
• Preferred: 2 years of college.
• Preferred: 3 years of related/relevant experience.
• Preferred: experience in print, marketing, or promotional products.
• Preferred:  knowledge.
• Preferred: strong MS Office skills, especially Excel and Outlook.
• Preferred: advanced computer experience and ability to implement new technologies.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.