Insurance Customer Service Representative

Job Description

Insurance Customer Service Representative – Wagner Insurance Agency, Dayton, OH

Kickstart your career with Wagner Insurance Agency in Dayton, OH! We’re looking for a motivated, friendly individual to join our team as an Insurance Customer Service Representative.

You’ll help clients navigate their insurance needs, answer questions, and provide guidance with a positive, professional attitude. Our team values personal interaction and teamwork, and you’ll play a key role in building strong, lasting client relationships.

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Disability Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Hands on Training
• Fun & Friendly Co-workers

• Provide exceptional service by answering customer inquiries, resolving concerns, and processing requests efficiently.
• Ensure accurate and up-to-date records of customer policies and handle policy renewals and changes promptly.
• Guide clients through the claims process, ensuring they understand the procedure and providing necessary documentation support.
• Build and maintain strong, long-term relationships with clients, focusing on customer satisfaction and retention.
• Assist customers in identifying their insurance needs and recommend suitable coverage options to ensure comprehensive protection.
• Work closely with sales and underwriting teams to ensure consistent service delivery and resolve customer issues collaboratively.

• Must possess an active Ohio Property & Casualty License or willing to Obtain.
• Previous experience in customer service within the insurance industry is advantageous.
• Strong verbal and written communication skills are essential.
• Ability to handle inquiries and issues with a positive attitude.
• A strong commitment to delivering excellent customer service.
• Ability to manage and prioritize multiple tasks effectively.
• Familiarity with insurance-related software systems is preferable.