Guest Service Representative 2nd Shift

Position: Guest Service Representative - Full Time - 2nd Shift
## Guest Service Representative - Full Time - 2nd Shift Apply locations:
Dayton Children's - Main Campus:
Mathile Center for Mental Health and Wellness time type:
Full time posted on:
Posted Todayjob requisition :
R23279##
** Facility:
** Dayton Children's - Main Campus##
** Department:
** Telecommunications##
*
* Schedule:

** Full time##
*
* Hours:

** 40##
** Job Details:
** The Guest Service Team Member serves as a welcoming and critical first point of contact for patients, families, visitors, and staff at Dayton Children’s. This role is responsible for providing a safe, compassionate, and supportive environment by screening and badging individuals entering the facility, offering clear directions and assistance, and ensuring a positive experience throughout each visit. Guest Service Team Members exemplify the organization’s core values of compassion, collaboration, innovation, and safety.

Required Qualifications  
• High school diploma or GED required.  
• Minimum of two (2) of customer service experience required; healthcare, hospitality, or security experience preferred.  
• Excellent interpersonal and communication skills, both verbal and non-verbal.  
• Ability to interact compassionately and professionally with patients, families, and staff.  
• Strong problem-solving and conflict-resolution skills.  
• Ability to follow policies, procedures, and safety protocols consistently.  
• Demonstrated ability to remain calm and professional in high-stress or emotionally sensitive situations.  
• Basic computer skills and ability to learn hospital systems.  
• Ability to maintain confidentiality and comply with HIPAA regulations.  
• Reliable attendance and punctuality required.  
• detailed oriented  
• Must be able to work assigned shifts, including holidays, or varied hours as required      

Preferred Qualifications  
• Preferred 3-5 years of Customer Service experience  
• Experience in a hospital, healthcare, or pediatric environment.  
• Prior experience with visitor management or access control systems.  
• Customer service experience in a fast-paced, public-facing role.  
• Bilingual abilities are a plus.
** Department Specific Job Details:
** Monday through Friday 1:00PM - 9:00PM. Required to work two holidays.
#J-18808-Ljbffr