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Guest Service Representative 2nd Shift
Job in
Dayton, Montgomery County, Ohio, 45401, USA
Listed on 2026-06-12
Listing for:
Dayton Children's Hospital
Full Time
position Listed on 2026-06-12
Job specializations:
-
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
Facility:
Dayton Children's - Main Campus
Department:
Telecommunications
Schedule:
Full time
Hours:
40
Job Details:
The Guest Service Team Member serves as a welcoming and critical first point of contact for patients, families, visitors, and staff at Dayton Children's. This role is responsible for providing a safe, compassionate, and supportive environment by screening and badging individuals entering the facility, offering clear directions and assistance, and ensuring a positive experience throughout each visit. Guest Service Team Members exemplify the organization's core values of compassion, collaboration, innovation, and safety.
Required Qualifications
* High school diploma or GED required.
* Minimum of two (2) of customer service experience required; healthcare, hospitality, or security experience preferred.
* Excellent interpersonal and communication skills, both verbal and non-verbal.
* Ability to interact compassionately and professionally with patients, families, and staff.
* Strong problem-solving and conflict-resolution skills.
* Ability to follow policies, procedures, and safety protocols consistently.
* Demonstrated ability to remain calm and professional in high-stress or emotionally sensitive situations.
* Basic computer skills and ability to learn hospital systems.
* Ability to maintain confidentiality and comply with HIPAA regulations.
* Reliable attendance and punctuality required.
* detailed oriented
* Must be able to work assigned shifts, including holidays, or varied hours as required
Preferred Qualifications
* Preferred 3-5 years of Customer Service experience
* Experience in a hospital, healthcare, or pediatric environment.
* Prior experience with visitor management or access control systems.
* Customer service experience in a fast-paced, public-facing role.
* Bilingual abilities are a plus.
Department Specific Job Details:
Monday through Friday 1:00PM - 9:00PM. Required to work two holidays.
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