Customer Service Specialist

CUSTOMER SERVICE SPECIALIST

COMMUNITY EDUCATION SERVICES

8A TO 4:30PM INCLUDES WEEKENDS & HOLIDAYS

FULL TIME / 80 HOURS PER PAY PERIOD

The Customer Service Specialist (Greeter) is responsible for creating and maintaining a positive first impression to the customers by acting in the role of meeting, greeting, directing, and assisting patients, visitors, medical staff, and employees who come to the facility.

Education

Minimum Level of

Education Required:

High School completion / GED

Experience

Minimum Level of Experience

Required:

No prior job-related work experience

Preferred experience:

Prior experience in a healthcare setting is preferred

Knowledge/Skills

* Strong interpersonal skills required, with the ability to deal with difficult situations while remaining calm and professional.

* Demonstrate outstanding customer service skills.

* Demonstrate problem solving skills and compliant resolution skills.

* Strong oral skills required, with the ability to interact with employees from all levels of the organization.

* Ability to maintain professionalism in a high stress environment and manage multiple tasks while remaining focused on the overall delivery of service to our customers.

* Must exhibit compassion and ensure equitable treatment of customers from all economic and social levels, race, or culture.