Customer Service Representative

Overview

Customer Service Representative (CSR) at Taylor Corporation in Dayton, OH. The role involves establishing and maintaining relationships with customers, ensuring all customer requirements and needs are met, and conveying expertise in the company’s products and solutions.

Monday – Friday, 8:00am – 5:00pm ET.

• Manage all communications—written, verbal, and in person—in a professional, proactive, and efficient manner.
• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
• Successfully establish, manage, and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordinate projects and complex customer deliverables.

• Ability to understand and appropriately use the company pricing system and policies.
• Ability to understand and help the customer articulate their needs.
• Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
• Ability to resolve all customer needs—orders, requests, follow‑up activity—across multiple systems and functions courteously, efficiently, quickly, and accurately.
• Ability to autonomously manage multiple‑solution customers and related demands with ease.
• Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.
• High school education.

• 2 years of college preferred.
• 3 years of related/relevant experience.
• Experience in print, marketing, or promotional products.
• knowledge.
• Strong MS Office skills, especially Excel and Outlook.
• Advanced computer experience and ability to implement new technologies.

Taylor Corporation provides a comprehensive benefits package including health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and annual holiday pay.

Daily Pay is available for instant pay on the first day of employment.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.