Customer Service Representative; Onsite

Taylor DM Brands is looking for a Customer Service Representative to join the team onsite in one of our offices in Amsterdam, NY, Dayton, OH, or White Bear Lake, MN. The position requires work authorization to be a citizen or permanent resident of the United States.

Hours:

Monday – Friday, 8:00am – 5:00pm ET, onsite.

• Manage all communications—written, verbal, and in-person—in a professional, proactive, and efficient manner.
• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
• Successfully establish, manage, and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Coordinate projects and complex customer deliverables.
• Maintain a strong understanding of the company pricing system and policies, and assist the customer in articulating their needs.
• Present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
• Resolve all customer needs—including orders, requests, and follow‑up activity—across multiple systems and functions courteously, efficiently, quickly, and accurately.
• Manage multiple‑solution customers and related demands autonomously while working independently and as part of a team to deliver a consistent, exceptional customer experience.
• Continuously sharpen skills and drive personal growth, enabling career progression and further elevation of the customer experience.

• High school education; a minimum of two years of college education preferred.
• Three years of related or relevant experience in print, marketing, or promotional products.
• Experience with  and strong Microsoft Office skills, especially Excel and Outlook.
• Advanced computer experience and ability to implement new technologies.
• Strong communication skills and the ability to work independently or as part of a team.

The anticipated hourly range for this position is $18 – $22 per hour. The actual base offered depends on a variety of factors, including qualifications, experience, skills, education, certifications, and location.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Taylor Corporation and all partners and affiliates are an Equal Opportunity Employer, including Veterans and Disabled individuals.