Customer Service Expert Swing Shift

Customer Service Expert – On-site

Hours: Monday‑Thursday 10:30 AM‑7:00 PM & Friday 8:30 AM‑5:00 PM

• Deliver exceptional customer service by professionally handling calls, responding with empathy, and resolving inquiries with a problem‑solving mindset
• Schedule, confirm, and follow up on service appointments efficiently to turn opportunities into booked calls and satisfied customers
• Maintain accurate customer records and communicate clearly via phone, email, and text to ensure seamless interactions
• Collaborate with teammates and other departments to resolve issues, meet performance goals, and support overall business success

If you have strong communication skills, actively listen to others, stay composed under pressure, and treat every customer with patience and respect, you’re the right fit for the Customer Service Expert role at Logan Services. If you’re organized, comfortable using customer databases and Microsoft Office, and enjoy working as part of a collaborative team, this role is made for you.

• Competitive pay – excellence is recognized and rewarded.
• Comprehensive benefits including medical, dental, and vision insurance; short‑ and long‑term disability; voluntary life insurance; and 100% company‑paid group term life and AD&D coverage.
• Work‑Life Balance – Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside work.
• Traditional 401(k) with a 4% company match and a Roth contribution option.
• Bonus and profit‑sharing opportunities tied to individual and company performance.
• Paid Training – build confidence, master customer conversations, and feel supported from day one.

Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.