Guest Service Representative 2nd Shift

Facility:
Dayton Children’s - Main Campus Department:
Telecommunications

Schedule:

Full time

Hours:

40

The Guest Service Team Member serves as a welcoming and critical first point of contact for patients, families, visitors, and staff at Dayton Children’s. This role is responsible for providing a safe, compassionate, and supportive environment by screening and badging individuals entering the facility, offering clear directions and assistance, and ensuring a positive experience throughout each visit.

• High school diploma or GED required.
• Minimum of two (2) of customer service experience required; healthcare, hospitality, or security experience preferred.
• Excellent interpersonal and communication skills, both verbal and non-verbal.
• Ability to interact compassionately and professionally with patients, families, and staff.
• Strong problem-solving and conflict-resolution skills.
• Ability to follow policies, procedures, and safety protocols consistently.
• Demonstrated ability to remain calm and professional in high-stress or emotionally sensitive situations.
• Basic computer skills and ability to learn hospital systems.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Reliable attendance and punctuality required.
• Detail-oriented.
• Must be able to work assigned shifts, including holidays, or varied hours as required.

• Preferred 3-5 years of Customer Service experience.
• Experience in a hospital, healthcare, or pediatric environment.
• Prior experience with visitor management or access control systems.
• Customer service experience in a fast‑paced, public-facing role.
• Bilingual abilities are a plus.

Department Specific Job Details:
Monday through Friday 1:00 PM – 9:00 PM. Required to work two holidays.

Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.