Call Center Agent - Part-Time in office

Position Summary

Call Center Agent – Dayton, Ohio

In-Office and Remote days are required (not fully remote)

Stable Hours
• Bi-Weekly Pay
• Paid Training
• Growth Opportunities

We are hiring Call Center Agents in Dayton who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we’d love to talk with you.

• Adheres to work schedule
• Meets productivity, quality, and service level goals
• Provides compelling messaging to donors to influence blood donation
• Provides blood donation information and converts donor into appropriate donation type based on donor eligibility
• Answers donor questions, requests and concerns via phone and text
• Recruits new donors by asking existing donors for family/friend referral (pledge)
• Educates and motivates donors to schedule their next donation appointment
• Attends training and implements techniques/tactics taught into workflow
• Maintains accurate donor information in profile
• Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
• Participates on team projects, as assigned
• Demonstrates Versiti’s core values daily
• Executes service recovery techniques in order to address donor concerns/complaints
• Provides excellent customer service by always doing what is right for the donor
• Advocates Versiti’s mission in the community
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

• $16.39/hr + shift differentials where applicable
• Predictable and consistent schedules
• Paid training — we teach you everything you need to know
• Supportive supervisors and a team‑oriented culture
• Benefits package (medical, dental, vision, PTO, 401K)

• Full and Part‑time schedules
• Set shifts
• Shifts fall between 8am‑8pm

Dayton, Ohio – Position requires in‑office presence

Compensation is based on internal averages and local market alignment. Specific salary and benefits details are shared during the phone screening.

Benefits include medical, dental, vision plans, paid time off, holidays, short‑ and long‑term disability, life insurance, 7% 401(k) match, voluntary programs, and discount programs.

Education

• High School Diploma required
• Equivalent educational experience required

Experience

• 1‑3 years customer service experience, preferably in a contact center, required

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills required
• Ability to demonstrate sales techniques and overcome objections required
• Good attention to detail and accurate data entry skills required
• Results‑oriented; collaborates with management to meet individual goals required
• Ability to multi‑task and proactively communicate progress/obstacles required
• Ability to perform in a team‑oriented environment required
• Proficient computer skills (Microsoft Office) and ability to learn job‑specific applications required
• Moderate to high level of experience working within a multi‑channel contact center (social media, chat, email, text) – helpful for advancement

Tools and Technology

• Personal computer (desktop, laptop, tablet) required
• Microsoft Office products required
• Must learn contact center‑specific programs (Hema Terra) required