Guest Service Representative 2nd Shift

Job Title

Guest Service Team Member

Dayton Children's - Main Campus

Telecommunications

Full time

40

The Guest Service Team Member serves as a welcoming and critical first point of contact for patients, families, visitors, and staff at Dayton Children's. This role is responsible for providing a safe, compassionate, and supportive environment by screening and badging individuals entering the facility, offering clear directions and assistance, and ensuring a positive experience throughout each visit. Guest Service Team Members exemplify the organization's core values of compassion, collaboration, innovation, and safety.

• High school diploma or GED required.
• Minimum of two (2) of customer service experience required; healthcare, hospitality, or security experience preferred.
• Excellent interpersonal and communication skills, both verbal and non-verbal.
• Ability to interact compassionately and professionally with patients, families, and staff.
• Strong problem-solving and conflict-resolution skills.
• Ability to follow policies, procedures, and safety protocols consistently.
• Demonstrated ability to remain calm and professional in high-stress or emotionally sensitive situations.
• Basic computer skills and ability to learn hospital systems.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Reliable attendance and punctuality required.
• Detail oriented.
• Must be able to work assigned shifts, including holidays, or varied hours as required.

• Preferred 3-5 years of Customer Service experience.
• Experience in a hospital, healthcare, or pediatric environment.
• Prior experience with visitor management or access control systems.
• Customer service experience in a fast-paced, public-facing role.
• Bilingual abilities are a plus.

Monday through Friday 1:00PM - 9:00PM. Required to work two holidays.