Advanced Customer Service Representative

Your Opportunity

Taylor DM Brands is looking for an Advanced Customer Service Representative to join our team in one of our offices in Dayton, OH, White Bear Lake, MN, or Amsterdam, NY.

To be considered for opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

• Autonomously manage and own numerous multiple‑solution customers and related demands with ease.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time.
• Manage all communications – written, verbal, and in person – in a professional, proactive and efficient manner.
• Resolve all customer needs including orders, requests, and follow‑up activity across multiple systems and functions courteously, efficiently, quickly, and accurately.
• Own escalations and concerns on behalf of the customer immediately through thorough root‑cause analysis and permanent resolution.
• Successfully establish, manage and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Understand and appropriately use the company pricing system and policies.
• Review a variety of work product including internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Understand and help the customer articulate their needs.
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• May act as a coach/mentor to other CSRs.
• Continue to sharpen skills and drive personal growth, enabling career progression and further elevation of the customer experience.
• Coordinate projects and complex customer deliverables.

• Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures within a particular field.

The employer retains the right to change or assign other duties to this position.

The anticipated hourly wage for this position is $25 per hour. The actual base offered depends on a variety of factors, including the qualifications of the applicant, years of relevant experience, specific and unique skills, level of education, certifications or other professional licenses, and the location in which the applicant will be performing the job.

Taylor is proud to now offer Daily Pay. With Daily Pay, you can get paid on your very first day. No more waiting for direct deposit or a paper check.

Employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.