Customer Success Consultant- CaseMap

Are you passionate about helping customers adopt technology and achieve meaningful results in their work? Do you enjoy building relationships, delivering impactful training, and driving long‑term customer success?

As a customer‑facing representative, you will help new and existing customers successfully adopt, use, and expand their use of Case Map. You will guide customers through onboarding, deliver product training, and support ongoing engagement to drive long‑term value and satisfaction.

• Guide customers through onboarding and initial product adoption
• Support customer trials and ensure a positive first‑use experience
• Deliver engaging product training sessions tailored to user needs
• Build strong relationships with customers, including paralegals, IT professionals, and litigators
• Respond to and incorporate customer feedback to enhance the user experience
• Identify customer needs and potential opportunities for expanded product usage
• Contribute to the development of training materials and resources
• Collaborate cross‑functionally to improve customer success and retention

• Experience working in a customer‑facing or client success role
• Strong organizational skills and attention to detail
• Ability to clearly explain technology concepts to a variety of audiences
• Confidence presenting to individuals and groups
• Experience working with legal professionals, IT teams, or similar stakeholders
• Motivated by helping customers achieve measurable outcomes
• Ability to identify customer needs and contribute to growth opportunities
• Willingness to travel up to 25%

U.S. National Base Pay Range: $78,800 – $131,300. Geographic differentials may apply in some locations. This role is eligible for an annual incentive bonus.

We promote a healthy work/life balance and offer flexible working hours. Country‑specific benefits are available; please refer to the local benefits page.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.