Dispatcher - Mid Shift

Service Dispatcher (HVAC & Plumbing) | Full-Time | On-Site | Dayton, OH

Schedule:

Monday–Friday | 11:00 AM – 8:00 PM
 Are you an organized problem-solver who thrives in a fast-paced environment? Join a team where your scheduling skills keep operations running smoothly and help deliver exceptional customer service every day.
 Logan Services is hiring a Service Dispatcher to coordinate technician schedules, optimize daily routes, and ensure our customers receive prompt, professional HVAC and plumbing service. If you're detail-oriented, enjoy multitasking, and excel at communication, this is a great opportunity to build a long-term career with a growing company.
 Why Join Logan Services?
 Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky by putting people first. We believe great customer experiences begin with exceptional employees, and we invest in our team through training, career development, and a supportive culture.
 Many employees join Logan looking for a job—but stay because they find a rewarding career.

What We Offer
 Competitive hourly pay
 Performance bonuses and profit-sharing opportunities
 Medical, dental, and vision insurance
 Short-term and long-term disability insurance
 Voluntary life insurance
 100% company-paid life insurance and AD&D
 Traditional 401(k) with a 4% company match plus Roth contribution option
 Paid training and ongoing professional development
 Competitve PTO
 Paid sick time
 Consistent Monday-Friday schedule
 Career advancement opportunities with a growing organization
 What You'll Do
 As a Service Dispatcher, you'll play a critical role in keeping our operations running efficiently by coordinating technician schedules, supporting field teams, and ensuring customers receive outstanding service.
 Responsibilities
 Schedule HVAC and plumbing service appointments, repairs, maintenance, and return visits
 Dispatch technicians based on availability, location, skill set, and customer needs
 Monitor technician schedules and adjust routes throughout the day to maximize efficiency
 Coordinate emergency service calls and priority scheduling
 Communicate with technicians, Customer Service Representatives, and managers to ensure seamless operations
 Verify parts availability and coordinate scheduling around inventory needs
 Keep customers informed of appointment updates and schedule changes
 Maintain accurate scheduling and dispatch records using dispatch software and CRM systems
 Support daily service goals while delivering an exceptional customer experience
 What We're Looking For
 Previous experience as a dispatcher, service dispatcher, scheduling coordinator, operations coordinator, customer service representative, or administrative professional preferred
 Experience in HVAC, plumbing, home services, transportation, logistics, or field service dispatch is a plus
 Excellent communication and customer service skills
 Strong organizational and time management abilities
 Ability to prioritize multiple tasks in a fast-paced environment
 Comfortable using scheduling software, dispatch systems, Microsoft Office, and multiple communication platforms
 Strong attention to detail and problem-solving skills
 Dependable with excellent attendance
 Positive attitude and collaborative team mindset
 Our Core Values (PARTE)
 People First – We treat our employees, customers, and communities with respect and care.
 Agile – We adapt quickly and solve problems with urgency and purpose.
 Radical Ownership – We take responsibility for results and always look for solutions.
 Teamwork – We work together to support one another and deliver outstanding service.
 Excellence – We continually raise the bar and strive to exceed expectations.
 Build a Career with Logan Services
 As a Service Dispatcher, you'll be a key member of our operations team, helping technicians succeed while ensuring every customer receives timely, professional service. Your ability to organize schedules, communicate effectively, and solve problems will directly impact the success of our team and the satisfaction of our customers.
 If you're looking for a stable, full-time career with opportunities to grow, we'd love to hear from you.
 Apply today and join the Logan Services team.
 Logan Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.