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AI-Powered CX Leader: Journey & Insights

Job in Dayton, Montgomery County, Ohio, 45444, USA
Listing for: LexisNexis Risk Solutions
Full Time position
Listed on 2026-08-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 82300 - 137200 USD Yearly USD 82300.00 137200.00 YEAR
Job Description & How to Apply Below

Lexis Nexis Legal & Professional is seeking a Customer Experience Manager to lead CX initiatives that improve customer journeys, engagement, and measurable business outcomes across digital and physical touchpoints. You will work with cross-functional teams to identify opportunities, implement improvements, and champion a customer-first culture.

The role requires experience in CX or customer success, journey mapping, and familiarity with AI-powered CX tools, plus strong analytics for CX metrics.

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