Customer Service Representative (Call Center

Customer Service Representative (Call Center) – Dayton, OH

Turn Great Customer Service Into a Career

Are you a customer service professional who enjoys helping people, solving problems, and creating a great experience? Do you thrive in a fast-paced call center environment where every conversation matters?

Logan Services is looking for a Customer Service Representative (CSR) to join our growing team in Dayton, Ohio.

As a CSR, you'll be one of the first people our customers interact with. You'll answer inbound calls, schedule HVAC and plumbing service appointments, answer questions, and help homeowners get the service they need—all while representing a company that has been serving Ohio families for more than 50 years.

If you're dependable, positive, organized, and genuinely enjoy helping people, you could be a great fit at Logan Services.

Since 1969, Logan Services has proudly served the Dayton area and has expanded throughout Columbus, Cincinnati, and Northern Kentucky. We've built our company by putting people first—our customers and our employees.

We believe great customer service starts with great employees. That's why we invest in training, professional development, and opportunities for career growth.

Many people join Logan looking for a job and stay because they find a career.

• Competitive Hourly Pay – Your skills and contributions are valued.
• Performance Bonuses & Profit Sharing – Opportunities to earn more based on individual and company performance.
• Comprehensive Benefits – Medical, dental, and vision insurance.
• Disability Insurance – Short-term and long-term disability coverage.
• Life Insurance – Voluntary life insurance plus 100% company-paid group term life and AD&D coverage.
• 401(k) Retirement Plan – Traditional 401(k) with a 4% company match and Roth contribution option.
• Paid Training – Learn our systems, processes, and customer service approach with support from day one.
• PTO & Paid Sick Time – Time off to support your life outside of work.
• Stable Full-Time Schedule – Consistent, on-site employment with a growing company.
• Career Advancement – Opportunities to grow within customer service, call center operations, and other areas of the company.

As a Customer Service Representative, you'll help homeowners get the HVAC and plumbing services they need by creating a positive experience from their first phone call through their scheduled appointment.

You'll be responsible for handling inbound customer calls, scheduling service appointments, answering questions, and helping resolve concerns while working closely with our technicians, dispatchers, and other departments.

You're not just answering phones—you're helping customers when they need us most.

• Answer inbound customer service and scheduling calls professionally and efficiently.
• Schedule, reschedule, and confirm residential HVAC and plumbing service appointments.
• Provide friendly, knowledgeable, and professional customer service on every call.
• Listen to customer concerns and help find solutions with empathy and professionalism.
• Maintain accurate customer information, appointment details, and service notes.
• Communicate with customers by phone, email, and text.
• Work closely with dispatch, HVAC and plumbing technicians, and other departments to provide a seamless customer experience.
• Manage multiple calls, conversations, and tasks in a fast-paced environment.
• Meet individual and team goals related to scheduling, customer service, and customer satisfaction.
• Maintain a positive, solution-oriented attitude throughout every customer interaction.

We're looking for someone who enjoys helping people and solving problems and understands that the customer experience starts with a great conversation.

You'll be a strong fit if you have:

• Previous experience in customer service, call center, customer support, reception, scheduling, dispatch, or administrative support preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• The ability to remain calm, professional, and helpful when handling challenging customer situations.
• Strong attention…