Customer Service Representative Mid-shift

Mid-Shift Customer Service Representative (Call Center) – Dayton, OH

Full-Time | On-Site

Prefer a later start? We've got the shift for you.

Logan Services is hiring a Mid-Shift Customer Service Representative to join our growing call center team in Dayton. If you're a customer service professional who would rather start your day a little later, this could be the perfect fit. You'll enjoy a consistent Monday–Friday schedule, full-time benefits, paid training, and opportunities to grow—all while avoiding those early morning starts.

Schedule:

• Monday–Thursday: 10:30 AM – 7:00 PM
• Friday: 8:30 AM – 5:00 PM

Whether you're someone who isn't a morning person, prefers having your mornings free, or simply wants a schedule that fits your life better, this position gives you the flexibility of a later start while keeping a predictable, Monday–Friday workweek.

No rushing out the door at 7:00 AM. Your workday starts at 10:30 AM Monday through Thursday, giving you more time in the morning for yourself, appointments, family, errands, or simply a slower start to your day.

Yes, you work until 7:00 PM Monday–Thursday—but you're still off at a reasonable time and have your full Friday afternoon and evening to enjoy.

You'll have opportunities for performance bonuses and profit sharing in addition to competitive hourly pay.

This isn't just a job answering phones. You'll receive paid training, ongoing coaching, and opportunities to grow within a company that's continuing to expand.

Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky.

We've built our company by putting people first. We believe great customer service starts with great employees, which is why we invest in training, development, and career growth.

Many employees join Logan looking for a job—but stay because they find a career.

• Competitive Hourly Pay
• Performance Bonuses & Profit-Sharing Opportunities
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability Insurance
• Voluntary Life Insurance
• 100% Company-Paid Group Term Life & AD&D
• 401(k) with 4% Company Match + Roth Option
• Paid Training & Ongoing Coaching
• PTO & Paid Sick Time
• Consistent Monday–Friday Schedule
• Later Daily Start Time
• Career Advancement Opportunities

As a Mid-Shift Customer Service Representative, you'll be one of the first people our customers interact with. You'll answer inbound calls, schedule HVAC and plumbing service appointments, answer questions, and help homeowners get the service they need.

Your job is more than answering the phone. You'll be helping customers when they need us most and making sure every interaction reflects the quality and care Logan Services is known for.

• Answer inbound customer calls and provide friendly, professional service.
• Schedule, reschedule, and confirm HVAC and plumbing service appointments.
• Listen to customer questions and concerns and provide helpful solutions.
• Communicate with customers by phone, email, and text.
• Maintain accurate customer records and appointment information.
• Coordinate with dispatch, service technicians, and internal teams to create a seamless customer experience.
• Work effectively during periods of high call volume.
• Meet individual and team goals related to scheduling, booking, and customer satisfaction.
• Maintain a positive, organized, and solution-focused attitude.

We're looking for someone who enjoys talking to people, solving problems, and making customers feel taken care of.

You'll be a great fit if you have:

• Previous experience in customer service, call center, customer support, scheduling, dispatch, reception, administrative support, or hospitality preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Strong attention to detail.
• The ability to multitask while navigating multiple computer systems.
• Basic computer skills and the ability to learn new software.
• Experience…