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AI-Driven Customer Experience Leader — Call Center Ops
Job in
Dayton, Montgomery County, Ohio, 45444, USA
Listed on 2026-08-30
Listing for:
Vanda Pharmaceuticals
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
Logan Services is seeking a Customer Service Manager to lead the call center operations and shape the customer experience through technology and coaching. You will oversee a team of Customer Service Representatives and drive performance, while implementing AI-powered solutions to enhance efficiency and satisfaction.
The role emphasizes leadership development, process improvement, and embedding a customer-first culture across all touchpoints in a fast-growing organization headquartered in Dayton.
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