Enrollment Specialist - Enrollment Operations

Location

Location Main Campus - Dayton, OH

Job Number

Job Number 05555

Department

Job Category

Job Category Professional

Job Type

Job Type Full-Time

Status

Status Regular

Job Open Date

Job Open Date 09/03/2026

Resume Review Date

Resume Review Date 09/18/2026

Closing Date

Closing Date 09/17/2026

Open Until Filled No

The Enrollment Specialist, reporting to the Assistant Director of Enrollment Operations, is entrusted with delivering frontline enrollment services to students at the Welcome Center . This role emphasizes exceptional customer service, comprehensive support, and a holistic approach to problem-solving in key areas such as registration, financial aid, placement assessments, and general student inquiries.
The Specialist provides guidance on institutional policies, procedures, and processes to prospective and current students, parents, and other stakeholders. Additionally, the Specialist will collaborate with the Assistant Director on escalated issues as necessary. This position requires the ability to troubleshoot and address complex, multi-departmental challenges, ensuring that student concerns are met with a proactive, comprehensive review of records and circumstances, aiming to resolve or offer informed guidance on multiple interrelated issues.

Other duties may be assigned as needed to support the Welcome Center’s mission.
The salary for this position begins at $50,695.00 and is determined commensurate with education and experience.
Why you’ll love Sinclair:

The following are some of the benefits that professional staff with Sinclair College receive:

• Tuition Waiver for You and Your Family: Employees and eligible dependents can take advantage of tuition-free access to Sinclair courses and programs.
• Generous Retirement Benefits: Build your future through participation in OPERS , including a 14% employer contribution.
• Exceptional Time Off: Enjoy more than four weeks of vacation and personal leave, more than three weeks of sick leave annually, and 14 paid holidays each year.
• Health Benefits That Work for You: Choose from competitive medical, dental, and vision plans designed to support you and your family's health and well-being.
• Peace of Mind for the Future: Full-time employees receive employer-paid life insurance and long-term disability coverage.
• Professional Growth Opportunities: Continue your education and career development with tuition reimbursement and ongoing professional development support.
• Work-Life Balance and Wellness: Access programs, resources, and events that support your personal well-being and professional success.

• Deliver exceptional front-line customer service and support to students across Enrollment Services functions, including Registration and Student Records, Placement Testing, Financial Aid and Scholarships, and the Bursar’s Office
• Serve as a primary point of contact for students by providing accurate, timely, and comprehensive information regarding enrollment processes, policies, procedures, and student account inquiries
• Resolve complex student issues and transactions efficiently and professionally, exercising sound judgment and making informed decisions that support positive student enrollment outcomes
• Maintain accurate and detailed documentation of all student interactions, inquiries, and resolutions within the college’s student information system in accordance with institutional standards and compliance requirements
• Provide student support through multiple service channels, including in-person, phone, email, and digital communication platforms, ensuring a consistent and high-quality service experience
• Participate in ongoing training, professional development, and process improvement initiatives to maintain current knowledge of institutional policies, systems, and best practices
• Other duties as assigned

• Minimum of an associate’s degree required; bachelor’s degree preferred
• Minimum of one year of customer service experience required; experience with student enrollment services preferred
• Stron…