Enrollment Specialist - Enrollment Operations; Part-Time

Location

Location Main Campus - Dayton, OH

Job Number

Job Number 05556

Department

Job Category

Job Category Professional

Job Type

Job Type Part-Time

Status

Status Regular

Job Open Date

Job Open Date 09/03/2026

Resume Review Date

Resume Review Date 09/18/2026

Closing Date

Closing Date 09/17/2026

Open Until Filled No

Position Summary

The Enrollment Specialist, reporting to the Assistant Director of Enrollment Operations, is entrusted with delivering frontline enrollment services to students at the Welcome Center. This role emphasizes exceptional customer service, comprehensive support, and a holistic approach to problem-solving in key areas such as registration, financial aid, placement assessments, and general student inquiries. The Specialist provides guidance on institutional policies, procedures, and processes to prospective and current students, parents, and other stakeholders.

Additionally, the Specialist will collaborate with the Assistant Director on escalated issues as necessary.
Other duties may be assigned as needed to support the Welcome Center’s mission.
The hourly pay rate for this position is $25.91 and has a maximum of 28 hours per week.
Why you’ll love Sinclair:

The following are some of the benefits that part-time staff with Sinclair College receive:

• Tuition Waiver for You: Employees can take advantage of tuition-free access for up to 3 credit hours per semester.
• Generous Retirement Benefits: Build your future through participation in OPERS , including a 14% employer contribution.
• Paid Holidays: Enjoy 14 annually observed College holidays, with part-time employees paid for the regularly scheduled hours on these days
• Professional Growth Opportunities: Take advantage of opportunities for advancement, promotion, continued education, and professional development.
• Work-Life Balance and Wellness
  :
  Access programs, resources, and events that support your personal well-being and professional success.

Principal Accountabilities

• Deliver exceptional front-line customer service and support to students across Enrollment Services functions, including Registration and Student Records, Placement Testing, Financial Aid and Scholarships, and the Bursar’s Office
• Serve as a primary point of contact for students by providing accurate, timely, and comprehensive information regarding enrollment processes, policies, procedures, and student account inquiries
• Resolve complex student issues and transactions efficiently and professionally, exercising sound judgment and making informed decisions that support positive student enrollment outcomes
• Maintain accurate and detailed documentation of all student interactions, inquiries, and resolutions within the college’s student information system in accordance with institutional standards and compliance requirements
• Provide student support through multiple service channels, including in-person, phone, email, and digital communication platforms, ensuring a consistent and high-quality service experience
• Adapt daily workflow and service assignments based on operational needs, student traffic, and departmental priorities to ensure effective coverage and responsiveness
• Collaborate with cross-functional Enrollment Services teams to ensure seamless student support and accurate dissemination of information across all functional areas
• Participate in ongoing training, professional development, and process improvement initiatives to maintain current knowledge of institutional policies, systems, and best practices
• Uphold the institution’s commitment to student success by fostering a welcoming, professional, and student-centered service environment
• Ensure confidentiality, accuracy, and compliance in handling student records, financial information, and sensitive documentation

• Minimum of an associate’s degree required; bachelor’s degree preferred
• Minimum of one (1) year of customer service experience required; experience with student enrollment service areas preferred
• Excellent oral, written and presentation skills required
• Proficiency in working with and…