Field Service Leader: Customer Success & Solutions
Job in
Dayton, Montgomery County, Ohio, 45444, USA
Listed on 2026-09-09
Listing for:
AIDA-America
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
AIDA-America is seeking a Service Manager to own overall customer satisfaction on designated capital equipment projects, coordinating emergency repairs, planned service, upgrades, and installations with dispatching field service engineers as needed.
You will collaborate with Engineering, Manufacturing, AMS, Quality, Finance and leadership to resolve issues, drive continuous improvement, mentor service personnel, and ensure clear, respectful communication with customers using CRM and SAP systems.
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