Guest Service Representative 2nd Shift

Facility:
Dayton Children's
- Main Campus Department:
Telecommunications

Schedule:

Full time

Hours:

40 Job Details:
The Guest Service Team Member serves as a welcoming and critical first point of contact for patients, families, visitors, and staff at Dayton Children's. This role is responsible for providing a safe, compassionate, and supportive environment by screening and badging individuals entering the facility, offering clear directions and assistance, and ensuring a positive experience throughout each visit. Guest Service Team Members exemplify the organization's core values of compassion, collaboration, innovation, and safety.

• High school diploma or GED required.
• Minimum of two (2) of customer service experience required; healthcare, hospitality, or security experience preferred.
• Excellent interpersonal and communication skills, both verbal and non-verbal.
• Ability to interact compassionately and professionally with patients, families, and staff.
• Strong problem-solving and conflict-resolution skills.
• Ability to follow policies, procedures, and safety protocols consistently.
• Demonstrated ability to remain calm and professional in high-stress or emotionally sensitive situations.
• Basic computer skills and ability to learn hospital systems.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Reliable attendance and punctuality required.
• detail oriented
• Must be able to work assigned shifts, including holidays, or varied hours as required

• Preferred 3-5 years of Customer Service experience
• Experience in a hospital, healthcare, or pediatric environment.
• Prior experience with visitor management or access control systems.
• Customer service experience in a fast-paced, public-facing role.
• Bilingual abilities are a plus.

Monday through Friday 1:00PM - 9:00PM. Required to work two holidays.

At Dayton Children's, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference.

• We commit to safety
  - We ensure every action and decision prioritizes the safety of patients, families, and employees.
• We serve with compassion
  - We bring generosity, empathy, and kindness to all interactions.
• We own every moment
  - We take pride in everything we do.
• We're better together
  - We collaborate, communicate, and support one another to deliver optimal care.
• We innovate with purpose
  - We adapt and change to improve pediatric care, for today and tomorrow.
• We value and respect each person
  - We create an inclusive space where everyone feels welcome and respected.

Dayton Children's is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.