Customer Service Representative Dayton, OH | Robert Half

Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to support operations in Ohio. This contract opportunity with potential for a long-term role is ideal for someone who enjoys balancing order accuracy, customer communication, and day-to-day coordination across shipping and inventory activities. The person in this role will help keep materials moving efficiently, maintain reliable records, and provide responsive support to internal teams and customers.

Responsibilities:

• Monitor inventory activity and keep stock records current to support accurate availability and replenishment decisions.

• Coordinate outgoing and incoming shipments, ensuring orders are processed correctly and delivered according to schedule.

• Enter and update customer orders in the system with a high level of accuracy and attention to detail.

• Track shipment status, investigate delivery issues, and communicate timely updates to customers and internal stakeholders.

• Provide high-quality customer support related to order status, shipment questions, and inventory availability.

• Use Sage 100 and Microsoft Office tools to maintain documentation, prepare reports, and support daily logistics workflows.

• Work closely with warehouse, operations, and customer-facing teams to resolve discrepancies and keep orders moving smoothly.