Client Experience Manager - Multi-Site

Client Experience Manager - Multi-Site
Location: Cincinnati and Dayton (Centerville), OH
Schedule: Full Time | 40 Hours Per Week | Flexible Schedule Availability Will Be Required To Meet Departmental Needs | Weekends As Needed and Some Holidays
Compensation: Starting at $80,000 per year

At Care Center Cincinnati
, you'll be part of a team passionate about strengthening the bond between pets and the people who love them. Our state-of-the-art specialty and emergency hospital is grounded in compassion, teamwork, respect, and clinical excellence. Every team member plays an important role in delivering exceptional care.

You'll work alongside experienced veterinary professionals in a collaborative environment that values open communication, continuous learning, and mutual support. Your skills and dedication will make a meaningful difference for our patients, their families, and the referring veterinary community we proudly serve. If you're looking for a purpose-driven career where you can grow, contribute, and truly belong, you'll find it at Care Center.

• Proficient in all Client Services job duties
• Manage all Care Center Client Services Representatives (Cincinnati/Dayton)
• Create and oversee scheduling templates, PTO requests, and payroll needs in conjunction with the Client Services Team Support
• Promote a positive, appropriate, professional, supportive, and empathetic atmosphere within the hospital to achieve hospital’s client experience goals
• Review and handle all client concerns and online review responses
• Oversee hiring, interviewing, and training needs in conjunction with the Client Services Team
• Oversee client financial estimate workflows and accounts receivable goals in conjunction with Finance Manager
• Maintain appearance by ordering uniforms for the Client Services Team as outlined in the Care Center Handbook
• Promote communication and collaboration between hospitals
• Maintain appropriate appearance as delineated in the Care Center Handbook
• Ability to multi-task
  - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills
  - Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability
  - Demonstrates a systematic approach in carrying out assignments.
• Excelat cutting through confusion and turning chaos into order.
• Problem solving skills
  - Demonstrates a strong ability to identify, analyze, and solve problems. Translates problems into practical solutions.
• Client service skills
  - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability
  - Accurately and consistently follows instructions delivered in a verbal, written, or diagram format. Can provide directions.
• Computer skills
  - Comfortably and confidently uses a computer and specialized veterinary medical software.

• Demonstration of excellent client service skills
• Excellent written and verbal communication skills
• Excellent time management skills and ability to multi-task
• Exceptional ability to communicate with all levels of the organization, including the public
• At least 5 years’ management experience in client relations, hospitality, or veterinary industry

• Medical, Dental and Vision insurance
  -Multiple health plan options so that you can choose something that suits your needs best.
• Life Insurance, Disability Insurance,…