Service Dispatcher

• Employee Type Full Time Non-Exempt

Contact information

• Name Amity Smith
• Phone
• Email

Description

Service Dispatcher

Location
:
Dayton, OH

Are you an organized problem-solver who can manage changing priorities while keeping customers and technicians informed? As a Service Dispatcher with Commercial Parts & Service (CPS), you’ll take ownership of incoming service requests, coordinate technician schedules, and help keep our service operation running efficiently.

This is not a traditional call-center role. You’ll make real-time decisions about service priorities, communicate directly with customers and technicians, and help ensure service calls move from initial request through completion successfully.

• Serve as a primary point of contact for incoming service requests by phone and email.
• Prioritize service calls based on urgency, customer needs, and technician availability.
• Coordinate daily technician schedules and communicate assignments clearly.
• Gather accurate customer, location, and equipment information so technicians arrive prepared.
• Monitor service-call progress and adjust schedules or priorities as operational needs change.

• Communicate professionally and responsively with customers throughout the service process.
• Provide appropriate service updates and help manage customer expectations.
• Work with customers, technicians, and branch leadership to resolve scheduling and service issues.
• Identify opportunities to strengthen customer relationships and support continued business growth.

• Maintain accurate service records and documentation.
• Process completed work orders promptly and accurately.
• Ensure information needed by technicians and other CPS team members is communicated clearly.
• Maintain strong attention to detail and follow through on outstanding service needs.

• Support technician productivity through effective scheduling and communication.
• Work collaboratively with technicians, office employees, and branch leadership.
• Help maintain an organized, professional, and efficient service operation.

• 2+ years of customer service, dispatching, scheduling, administrative support, or related experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and effective in a fast-paced environment.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft 365, including Outlook, Excel, and Teams.

• Dispatching experience within commercial food equipment, HVAC, plumbing, mechanical service, facilities maintenance, or a related industry.
• Experience coordinating field service technicians.
• Familiarity with service-management, dispatching, or work-order software.
• Experience supporting customer accounts and service operations.

• Customer-focused and committed to providing an exceptional service experience.
• Highly organized and comfortable managing multiple priorities and changing schedules.
• A clear, direct, and professional communicator.
• Able to think quickly and make sound decisions when circumstances change.
• Collaborative and able to work effectively with technicians, customers, and office employees.
• Self-motivated with strong initiative and follow-through.

• Paid time off.
• Health, vision, and dental plan.
• Disability and life insurance.
• 401(k) with company match.

Commercial Parts & Service, Inc. has served the commercial food service industry since 1972. Built on a legacy of integrity, commitment, teamwork, and innovation, CPS provides commercial food equipment service, repair, and parts support throughout Ohio.

As a family-owned company, we believe great service starts with great people. We provide an environment where employees can develop their skills, contribute to the success of the organization, and build rewarding careers.

Commercial Parts & Service, Inc. is an Equal Opportunity Employer.