Customer Service Representative

Join Our Team!

Benefits Start Day 1

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look r Opportunity:

Taylor Enterprise Solutions is seeking a Customer Service Representative to join our team in-office in Dayton,OH . This person will be responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer’s experience

Work Authorization :
To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your

Hours:

Monday - Friday, 8:00am - 5:00pmYour Responsibilities:

Respond to customer inquiries via phone, email, and chat with professionalism and expertise

Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction

Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems

Understand the specifications of each order to ensure smooth internal processing

Adherence to customer expected response times

Process orders, returns, and exchanges, while ensuring compliance with company policies

Maintain accurate records of customer interactions and transactions in the CRM system

Collaborate with cross-functional teams to address customer needs and enhance service delivery

Analyze customer feedback and identify trends to improve processes and service quality

Stay informed about product updates, industry trends, and best practices to enhance service effectiveness

You Must Have:

Must have some experience in the field or in a related area Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly

Proven problem-solving skills and the ability to think critically in high-pressure situations

Proficient in using customer service software, Microsoft Office and CRM systems

Ability to sit for extended periods while working on a computer

High School diploma

We Would Also Prefer:2 years of college

Print, marketing, or promotional product experience and/or  knowledge a plus Advanced computer experience and ability to implement new technologies

Taylor is proud to now offer  Daily Pay . With  Daily Pay , you can get paid on your very first day. No more waiting for direct deposit or a paper check!  Taylor Corporation of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges.

We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.