Product Documentation Writer

Highlights

• Location:
  
  Spain Remote
• Language:
  Russian-speaking team;
  English fluency required (C1)

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA),
donor, organization, and partner portals
, admin tools
, and several internal apps.

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

We are looking for a Product Writer to join the Documentation team and take ownership of the customer-facing documentation set: the articles each release demands, the live articles already published, and the older content that drifts out of date over time.

This is a high-ownership role. Product behavior comes from a Russian-speaking product team, and the customer reads it in English, written to the Fundraise Up standard. You'll go to the source, find out how the product actually works, and write it up so a customer can act on it — not just describe a feature, but make sure nothing is left unclear.

You won't be handed a finished playbook. You'll help write it, working closely with the Manager, Product Documentation as you build toward full autonomy.

• Release documentation — every customer-facing release article, published and live on the date the release ships, with no lag between release and publication
• Accuracy — what you publish is confirmed against the product and the platform, not against a spec or a guess
• The feedback queue — live articles stay correct; feedback comes in, you triage and fix
• The freshness cycle — a growing share of the back catalog, restructured, rewritten, and brought current as your release load allows
• Media — screenshots, screen recordings, and short walkthroughs that go with release work

• Turn a feature spec into a published article that goes live the day the release does
• Work directly with the Russian-speaking product team to find out how the product behaves, then write it in English to the Fundraise Up voice and structure — ask the follow-up questions the spec doesn't answer
  
  Start from an AI draft and do the real work: check each claim against the product, find where the draft doesn't hold up, and edit until no open questions remain
• Own incoming feedback on live docs — read the report, find the real problem, fix the…