Player Services Cashier

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Explain wagering rules, including betting lines and odds, and procedures
• Efficiently and accurately process all pari‑mutuel wages in the tote
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes
• Write sports tickets in an accurate and timely manner
• Create and enter player tracking information
• Make payments on winning tickets in an accurate and timely manner; verify tickets
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
• Maintain and reconcile bank for assigned shift, following established cash‑handling policies
• Process cash transactions for gaming customers and employees (includes cashing TITO tickets, personal checks, markers, traveler’s checks, lottery tickets, exchange currency, and processing cash advance transactions)
• Be knowledgeable and comply with Title 31
• Enroll patrons into the loyalty program, issue patrons loyalty program player cards, maintain accurate player tracking information, answer questions about patron’s accounts, and assist the Marketing Department with all gaming promotions
• Counts down bank or window at end of each shift and reconciles to the draw
• Completes a blind drop on all revenues collected during the shift
• Operates assigned bank or window according to department and regulatory policies
• Completes all required shift paperwork according to internal control
• Records any applicable cash transactions that are required by Federal Law
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest offer information on activities, etc., and direct guests for further information as necessary
• Manages difficult guest situations; responds promptly to guest needs; seeks guest feedback to improve service; responds to requests for service and assistance; meets commitments
• Stocks stations with adequate supplies; keeps all stations neat and organized
• This job description is not intended to be all‑inclusive and team members may also be asked to perform other reasonable related duties as Hollywood Gaming at Dayton reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to team members

• Must be 21 or older
• General cashiering background or prior money‑handling experience
• Previous experience in race and sports book
• Working knowledge of
• Knowledge of tote system to place customer
• Must have previous experience with jet sort, coin roller, check cashing and credit card cash advance
• Efficiency and accuracy when entering guests wagers and paying out
• Variances within standards according to department variance
• Ability to respond calmly and make rational decisions when
• Ability to learn and comply with department, property and regulatory policy
• Other duties, as assigned