Parts Sales Representative

Summary

Parts Sales Representative – Inside assists customers in finding the appropriate parts for their truck both in person and over the phone. Supports customers, mechanics, and peers to locate accessories and order parts for repairs, enhancements, or general vehicle needs. Helps shop by stocking and organizing the showroom floor as required.

• Maintain customer goodwill by greeting and acknowledging all customers and offering assistance.
• Answer the telephone within three rings with a proper greeting and offer assistance with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• Follow prescribed cash, credit, and check processing procedures while working the parts counter.
• Process core warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Be knowledgeable about product merchandising.
• Attend training as prescribed by management to maintain proficiency.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed dealership standards.
• Perform other tasks as assigned by Parts Manager.

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Flexible work schedule, including evenings, weekends, or extended hours, as needed.

• Personal Accountability – Answerable for personal actions.
• Problem Solving – Define, analyze and diagnose key components to formulate solutions.
• Flexibility – Readily adapt to change.
• Teamwork – Cooperate to meet objectives.
• Diplomacy – Handle difficult or sensitive issues tactfully.
• Customer Focus – Anticipate, meet and exceed customer needs.
• Interpersonal Skills – Communicate, build rapport and relate well with all kinds of people.

• Interaction – Frequent communication and engagement with others.
• People‑Oriented – Build rapport with a wide range of individuals.
• Customer‑Oriented – Identify and fulfill customer expectations.
• Versatile – Adapt to various situations with ease.
• Frequent Change – Rapid shifts between tasks.
• Urgency – Decisiveness, quick response, and fast action.
• Persistence – Finish tasks despite challenges.
• Following Policy – Adhere to rules and existing methods.
• Consistent – Deliver predictable performance in repetitive situations.

• Analytical – Use intuition and data to design workflows and procedures.
• Change Management – Develop implementation plans, communicate changes, and build commitment.
• Communication – Speak clearly, listen actively, respond well to questions, and present in meetings.
• Customer Service – Manage difficult or emotional customer situations and respond promptly.
• Delegation – Assign tasks, match responsibility to person, give authority for independent work, set expectations, monitor, and recognize results.
• Leadership – Inspire, motivate, influence, and inspire trust.
• Project Management – Coordinate projects, communicate progress, and manage team activities.
• Problem Solving – Develop alternative solutions and use reason with emotional topics.
• Reasoning Ability – Solve practical problems and handle varied variables with limited standardization.
• Technical Skills – Pursue training and development opportunities.

The job involves physical demands typical of a heavy‑duty truck repair shop, requiring the ability to lift, move, and work in tight spaces.

Palmer Trucks offers a comprehensive benefits package for employees, spouses, and families.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Products (Short‑Term, Long‑Term Disability)

• 401(k) program with company match
• Retirement Planning Assistance
• Financial Guidance and Education

• Paid holidays and personal time for full‑time employees
• Vacation based on length of service

• Life Insurance and Critical Illness coverage
• Bereavement and Employee Assistance Program
• Mental Health Resources

Paid training and tools assistance is provided to help employees do the job right.