Parts Sales Representative

Summary

The primary function of the Parts Sales Representative
- Inside is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs enhancements or overall needs to the vehicle. Assist in stocking and organizing the showroom floor as necessary.

Job Type: Full-time

• Maintain customer goodwill by greeting and acknowledging all customers who contact you, offering assistance.
• Answer the telephone within 3 rings or less, with the proper greeting and offer to assist the customer with their inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership.
• Process cores warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed dealership standards.
• Perform other tasks as assigned by Parts Manager.

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Working hours may require varied shifts, including evenings, weekends, or extended hours based on business needs.

• Personal Accountability – Being answerable for personal actions.
• Problem Solving – Defining, analyzing, and diagnosing key components of a problem to formulate a solution.
• Flexibility – Readily modifying, responding, and adapting to change with minimal resistance.
• Teamwork – Cooperating with others to meet objectives.
• Diplomacy – Effectively and tactfully handling difficult or sensitive issues.
• Customer Focus – Anticipating, meeting, and exceeding customer needs, wants, and expectations.
• Interpersonal Skills – Effectively communicating, building rapport, and relating well to all kinds of people.

• Interaction – Frequent communication and engagement with others.
• People-Oriented – Building rapport with a wide range of individuals.
• Customer-Oriented – Identifying and fulfilling customer expectations.
• Versatile – Adapting to various situations with ease.
• Frequent Change – Rapid shifts between tasks.
• Urgency – Decisiveness, quick response, and fast action.
• Persistence – Finishing tasks despite challenges or resistance.
• Following Policy – Adhering to rules, regulations, or existing methods.
• Consistent – Predictable performance in repetitive situations.

• Analytical – Uses intuition and experience to complement data; designs workflows and procedures.
• Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance.
• Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; responds to requests for service and assistance; meets commitments.
• Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership – Inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; mobilizes others to fulfill the vision.
• Project Management – Coordinates projects; communicates changes and progress; manages project team activities.
• Problem Solving – Develops alternative solutions; uses reason even when dealing with emotional topics.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization; interprets instructions furnished in written, oral, diagram, or…