Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail branch organization, you will be based in Dayton, Ohio at the Forest Park Plaza Branch.

PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and deepen the branch customer base through a variety of proactive sales and service activities, managing the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborate with ecosystem partners to grow the customer's share of wallet and position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions, leveraging ecosystem partnerships as well as community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and a heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner.

• Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information to create customized customer solutions.
• Managing Risk – assess and effectively manage all risks associated with business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework.

To learn more about this opportunity, please watch this video.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role, including the required skills, competencies, work experience, education, and certifications/licensures listed below.

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Typical requirements include an associate's degree or equivalent, with 3+ years of related experience or product knowledge. A comparable combination of education, job-specific certification(s), and experience— including military service—may be considered in lieu of a degree.

No Degree

No Required Certification(s)

Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $41,250.00 – $68,750.00

Salaries may vary based on geographic location, market…